Supporting strong women in the Rwandan hotel sector

Rwanda Chamber of Women Entrepreneurs

Programme Coach
Nadine De Weirdt
Company partner
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A couple of years ago, Exchange got in touch with the Rwanda Chamber of Women Entrepreneurs (RCWE). This Chamber is part of the Private Sector Federation (PSF) of Rwanda which represents over 10 sector federations in Rwanda. Some of the members of the Rwanda Chamber of Women Entrepreneurs, active in the hotel sector, already experienced very positive Exchange expertise in the past.

It may come as no surprise that, at the beginning of 2019, Exchange was asked to give more permanent support to the Chamber itself, specifically in the area of Tourism. Exchange expert Griet Geudens from Flanders Tourism travelled to Rwanda to meet all the different stakeholders and check if an Exchange Growth Programme could add value to the local partners in the tourism sector. Her feedback to Exchange was clear: there is a great potential still to be explored!

As a result, Exchange went on the search for the ideal coach to manage this new tourism programme. We were lucky enough to find Nadine De Weirdt, business consultant at Vlaio (Flemish Agency for Innovation and Entrepreneurship). Nadine has coached a lot of entrepreneurs in the tourism sector and has worked closely with Flanders Tourism in the past. Her profile is a perfect fit for the job.

In October 2019, Nadine travelled to Kigali and started capturing all the needs of the several tourism stakeholders in Rwanda through workshops and intensive interviews. In close collaboration with the women leading the Chamber, she co-created the cornerstones of the tourism programme in Rwanda that will help both employees and managers in the hotel sector to expand their knowledge and competences.

Employees in the hotel sector will be trained in three domains: front office, house keeping and food & beverage. A learning network will be established for the hotel managers; peer-to-peer reviews will help them learn from each other, all the while being coached by both local and Exchange experts. Trainings in tourism management will be open for them as well. Moreover, teachers of local training institutes like the University of Tourism, Technology and Business and the Vatel Hotel and Tourism Business School will get the chance to join these trainings. This in order to pass on the knowledge to tourism students so they are ready to take up a job in the Rwandan tourism sector.

Nadine will coordinate and exchange information on a regular basis with her counterpart in Uganda, Griet Geudens. In this way Exchange experts can share their knowledge in both countries and information can be regionally shared between both countries.

Better mark Rwanda on your list of travel destinations!

duurzaam-toerisme-in-mulanje

Sustainable tourism in Mulanje

 

Mount Mulanje Conservation Trust

Programme Coach
Frank Cuypers
Company partner
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The Mount Mulanje Forest Reserve in the South of Malawi was recognized as a nature reserve in 1927. Mount Mulanje Conservation Trust (MMCT) was established in 2005 with the support of the World Bank and the Global Environment Facility. MMCT manages the area as a Biosphere Reserve. The conservation efforts focus on:

  • Protecting, researching and monitoring biodiversity
  • Forest management and creating sustainable economic opportunities for the local population
  • Environmental education and communication

The biggest challenge for the sustainable management of the area is to reconcile ecological and economic needs. The local population lives primarily from small-scale agriculture and illegal logging remains an attractive way to earn an income. Therefore, MMCT seeks to find win-win situations: protecting endangered eco-systems while taking into account the needs of the people who are economically dependent on these eco-systems.

Aiming at eco-tourists

Mulanje and in particular its highest peak (Sapitwa Peak 3002m) is an attractive area for adventurous tourists who enjoy hiking, trekking, mountaineering and mountainbiking. However, the tourism sector is barely developed. In a very poor area with few economic opportunities, strengthening the tourism potential can be an engine for development. Of course it is crucial to work on a tourism strategy which is also sustainable. The goal is not to attract mass tourism but attracting tourists who respect and promote the ecological value of the area.

Guided and coached by Frank Cuypers, senior strategist destination marketing at Destination Think !, MMCT is working on the development of a sustainable and inclusive tourism strategy for Mulanje.

Strategy building for and by the community

A good strategy is not merely a paper document. A good strategy induces implementation and provides a framework for shaping activities and action. Ownership of all stakeholders is crucial to successfully develop and apply any strategy. For Mulanje, the commitment of the local communities is essential.

 

That is why the growth programme includes a pilot phase, focusing on ownership. Through community hearings, co-creation and storytelling local communities and their leaders shape and inspire the future plans. This pilot process will ensure the development of realistic tourism strategy for Mulanje in the next phase. A strategy that is inclusive and sustainable and encourages action!

Informative radio helps farmers move forward!

 

Farm Radio Trust

Programme Coach
Johan Cottenie
Company Partner
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Farm Radio Trust is an organization that fosters rural and agricultural development in Malawi through the use of radio and other information and communications technologies (ICTs). In Malawi the agricultural sector accounts for one third of the GDP and 90% of export revenues. With 80% of the population living in rural areas, the vast majority of Malawians support their livelihoods with farming activities. With a very limited number of commercial farms, Malawi is a country of small farmers. The government support for farming families is mainly focused on large scale input subsidy programmes. Farmer education and agricultural information services are, however, very limited. The government subsidizes only 1 extension worker for 3900 farming families, while the recommended ratio is 1 out of 500. In 2009 Farm Radio Trust Malawi, a branch of Farm Radio International, was founded. The organization uses innovative methods to reach the Malawian farming populations. Because the spoken word is the most effective way to reach an illiterate or poorly literate population and all households have a radio, Farm Radio Trust uses participatory radio programmes to reach the farming population. The radio programmes are combined with other information channels (SMS services, whatsapp messages, call center) to educate and strengthen Malawian farmers. In 2018 FRT reached an audience of 4 million farmers.

Financial sustainability

In terms of finances Farm Radio Trust is at a crossroad. Although the organization delivers services that are in fact government responsibilities (extension services, farmer education) the organisation doesn’t receive any government funding. Instead several international donors support FRT with grants (USAID, Flemish Government, Farm Radio International). Nevertheless Farm Radio Trust faces the challenge to become less dependent on donor funding and develop financial sustainability.

 

For Farm Radio Trust it's key to develop a new and innovative vehicle for income generation. Needless to say, the organization will safeguard its mission and focus on strengthening the position of smallholder farmers. Since the financial capacities of farming families are very low it is unlikely that a focus on small farmers as paying clients will generate sufficient income. Therefore, income generation stands high on the agenda! Together with Exchange a pragmatic and innovative commercial strategy will be developed.

ethische-mode-voor-afrika

Ethical Fashion for Africa

Rwanda Clothing

Programme Coach
Liesbeth Verhelst
Expert Team
Sabine Janssens
Company partner
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Rwanda Clothing is a fashion brand that was founded in 2010 by Joselyne Umutoniwase. She started off with a small collection and aims at starting a fashion revolution by establishing an own Rwandan style and fashion identity. Joselyne has the ambition to produce high-quality products that will change the perception of fashion and the buying behavior of people in Rwanda and in the whole of Africa.

She also wants her brand to be an example for respecting ethical values and human dignity; each and every decision of the company must consider the consequences from an economic, social, cultural and ecological viewpoint and should contribute actively to the wellbeing and sustainable development of
the Rwandan community.

The becoming off..

In 2016 Rwanda Clothing got a first support of one of our Exchange experts: Nathalie Aerts gave a technical training in pattern design. In 2019 we re-established our collaboration with Rwanda Clothing. Exchange expert Liesbeth Verhelst, a handbag designer with a good network in the Belgian fashion industry, travelled to Rwanda to work on two things: she gave a technical training to Joselyne and her team on handbag design and also helped defining the technical needs of the company.

 

Based on Liesbeth's findings, Exchange and Rwanda Clothing will work together in a growth programme focusing on optimising several techniques that will help Joselyne to build up a high-end fashion and design brand. Expertise in lingerie will be provided, a training in printing on textile, a training in embroidery and beading, jewellery, shoe making and ceramics. Curious? Have a look at the different collections of Rwanda Clothing and discover the amazing Rwandan style!

Commercial agriculture for young farmers

 

Acades

Company partner
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Malawi is a real agricultural nation. 80% of the population lives in rural areas en agriculture accounts for one third of the GDP and 90% of export earnings. The agricultural sector in Malawi is mostly small scale en hardly mechanized or industrialized. Most emerging entrepreneurs don’t see agriculture as an attractive sector.

Innovation and diversification

At the same time Malawian agriculture urgently needs innovation and diversification. Exactly what Acades tackles. The organization stimulates young entrepreneurs in agribusiness. Acades facilitates market access for young farmers, offers small loans, organizes events and trainings and founded the Green Innovation Center, an incubator for innovation in agriculture. Acades is a young organization that achieved a lot with limited resources and a small team. Its growth ambitions for the next years are challenging.

 

Acades wants to realize more market acces for young farmers and wants to convert its loan fund into a professional MFI. To professionalize Acades organizational capacities will be crucial. With elaborate coaching and by further developing and strengthening the current partnership between Acades en Groene Kring (the youth organization of the Belgian farmers union) Exchange will support Acades toward growth. To see more young farmers transforming Malawian agriculture, that’s a goal we believe in!

Delicious and nutritious yogurt for young families

 

Kombeza

Programme Coach
Hilde Schuddinck
Company partner
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Kombeza Foods is a young dairy company founded by a dynamic entrepreneur and young mother. The fact that nutritious and locally produced dairy products are hardly available in Malawi inspired her to develop a local, nutritious and tasty product.

The Kombeza drinking yoghurt was launched. After the first successful years the company now stands at a crossroad. Currently, the factory building is being expanded to substantially enlarge the production capacity. A challenging process which Exchange will be glad to support. Hilde Schuddinck is, as Manager Account and Young Entrepreneurship at VOKA East Flanders, the ideal coach to guide this programme in the future.

Challenges to feast on

Moving the production to a new building and simutanuously raising the production volumes is challenging. A thorough assessment of the production process and optimizing the process is an important step (constant supply of quality milk, process management and efficiency).

Moreover, product diversification (developing new products and recipes) and training of staff members are central elements of the growth programme. Kombeza is a typical local expression. It refers to something so delicious that there will never be any leftovers. A growth programme that promotes local products and herewith strengthens the local economic growth, that's something to feast on!

Branding the African optimistic way of life

Quake advertising

Programme Coach
Clo Willaerts
Company partner
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Immediately noticeable in Rwanda is that the advertising landscape is very small. Multinationals that establish themselves in Rwanda have their own branding that is ubiquitous, but local brands are rarely in the picture in advertising.

Quake advertising is a marketing and advertising agency that wants to ensure that these African brands become locally relevant. Quake's ambition is to position itself as an African advertising agency for African brands and markets. Maurice, the young entrepreneur behind Quake tries every day, together with his young team of very driven young developers, project managers, social media and PR experts, to make this dream come true, but he faces a number of challenges.

Employee retention and attracting big customers

After a positive feasibility study in early 2019, Exchange and Quake advertising decided to start a growth programme. In April 2019, a coach was appointed who identified the following challenges at Quake:

First of all, it is difficult for an advertising agency to attract and retain talented young developers. Indeed, many young talented developers are experiencing strong growth after recruitment and take the leap to larger companies with better paid jobs.

A second challenge is convincing large customers in order to extract more income. Quake works for many small customers, which proportionally provide a lot more work, while generating little income. By bringing in a few large customers, they can also continue to provide work for the smaller, local brands.

Exchange is committed to responding to these two challenges. The Exchange coach provides permanent coaching through bi-monthly contact. Together with Quake, other necessary Exchange expertise is now being further mapped. Together with a lot of optimism we try to realize the ambition of Quake.

We already believe in this African dream from Maurice & co!

Tech solutions for Social and Economic Impact

 

UX

Programme Coach
Philippe Van Oosterzee 
Expert Team
Philippe Janssens
Company partner
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UX is an award-winning Mozambican company developing locally ­relevant, market­-driven and self-sustainable tech-based products and services for high social and economic impact in emerging markets. They pioneered a novel bootstrap approach for start­-ups in markets with no access to impact investment and poor services. This by providing affordable tech consultancies for development agencies and businesses in exchange for ownership of the products created. By using the know­-how of development experts and tying it to their product and business design experience, they have ensured that development programs become self­sufficient after donor fund depletion. This has allowed UX to create their own disruptive solutions by aligning commercial success to social good.

UX, based in Maputo, currently provides IT solutions and support to 3 different sectors:

  • Employment: providing platforms for web and mobile recruitment.
  • Education: implementing technologies for training and education.
  • Financial Inclusion: creating mobile services for the unbanked

Connecting Tradepeople with Customers

One of the most innovative products of UX is ‘Biscate’, an online job board, which connects tradespeople working in Mozambique’s informal economy (which far outweighs the formal sector) to middle-class customers, who once had to look for signs on trees to find a plumber or electrician. The service is designed to work not only on smartphones but on many workers’ low-cost basic handsets. At the last count, 47,000 workers were connected to 25,000 customers.

Low data costs leading to popularity of mobile money

Another sector UX is looking at is ‘informal finances’. Mobile money platforms such as Vodacom’s M-Pesa, which came to Mozambique in 2013 after being introduced in Kenya six years previously, are growing in popularity. In Mozambique, mobile data costs are among the cheapest in Africa: one gigabyte cost as little as $2.71, compared with $7.67 in neighbouring South Africa, according to an index from Research ICT Africa (2nd quarter 2018).

Fighting malnutrition with affordable food!

Sesaco Ltd.

Programme Coach
Robert Myncke
Expert Team
Eugene Nicolaes
Company partner
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Just like in many Sub-Saharan African countries, a large part of the Ugandan population suffers from malnutrition. According to Broederlijk Delen, around 25% of Ugandans are malnourished. Although the country is known for its fertile soil and is sometimes referred to as the food source of East Africa, the prices of the food produced often turn out to be too high for the poorest layers of the local population.

A company with a clear mission

The mission of Sesaco Ltd. responds perfectly to this need for affordable and nutritious food. The company, located in Kampala, specializes in producing soy products with a high nutritional value. The focus of the food company is specifically on the lowest layers of the population. That is precisely why the products of Sesaco Ltd. are sold at the lowest possible prices.

A large part of the products are supplied to international aid organizations that are committed to the many refugees in the country. Consequently, Sesaco is also contributing to the most basic need of this vulnerable group.

Factory with growth potential

More than 100 people are employed at the factory of Sesaco. Often women, often low- or unskilled. Deploying these people more efficiently in the production process could mean a substantial increase in production. This represents a major opportunity for both the company and society in a still unsaturated market. That is why Sesaco received access to the Yield Uganda Investment Fund of the European Union. A second investment from the fund, for the modernization and automation of a new plant, can be obtained after a positive evaluation of the growth results.

To achieve this, Exchange and Sesaco are entering into a partnership with the aim of achieving positive growth results. One of the possible routes that can be explored is the creation of a line with new premium products that will also appeal to the middle class of Uganda. Improving efficiency and setting up a well-thought marketing campaign are also promising possibilities. In addition to Exchange, KPMG will also guide the process. More than enough reasons to believe in a successful scale-up of this social company!

World: get ready for a delicious cup of tea from Malawi!

Satemwa Tea Malawi

Programme Coach
Lara Donners
Company partners
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Satemwa Tea Estate is a Malawian SME that was founded in 1923. The company produces quality teas and has an undeniably sustainable character. Satemwa was the first Malawian tea company to be awarded a Fair Trade certificateAs well as this, the company has also achieved Rainforest Alliance and UTZ certification. It has emerged as a pioneer in the area of CSR (Corporate Social Responsibility) in Malawi. Satemwa has stimulated the employment of women and manages its own hospital and school for employees (and their children) and the population of the surrounding communities. With more than 1,300 employees - 800 more in the harvest season - the tea company creates a lot of jobs and plays a role in the Malawian economy that cannot be underestimated. Plus, every year, Satemwa supports 130 students in higher education through awarded study grants. Finally, it is also a corporate member of the UN Global Compact. Talk about a sustainable pioneer!  

Satemwa has developed a ‘direct trade partnership’ with the Msuwadzi Small Holder Tea Growers Association. For ten years, Satemwa has worked closely with the group of 198 independent tea farmers (92 of whom are women) in the production of Speciality Teas. This collaboration led to the association, under the guidance of Satemwa, being Fair Trade, Rainforest Alliance and UTZ certified. A so-called out grower manager from Satemwa trains the members of the association in innovative picking techniques, production techniques and capacity development. The collaboration has led to the establishment of the tea brand YAMBA tea that is sold in Malawi and neighbouring countries.  

Certification as a road to new opportunities

Approximately 90% of the tea produced by Satemwa is black tea. Every year, approximately 2,500 tonof tea is sold to major tea brands, such as Lipton, Pickwick and Twinings. By investing more in Specialty Teas and by further processing the tea into green, oolong, white and herbal teas, the small farmers can offer high-value products to richer markets in Europe and the United States. Satemwa wants to create maximum added product value in the country of origin.  

There is no specific certification needed for the sale of black tea to major brands. Large multinationals themselves perform quality testing in their own laboratories. The same applies to the sale of tea under an own brand name, such as with YAMBA tea.

 

With the Specialty TeasSatemwa is aiming more at the international market. And that is where international food safety standards do come into play. Not a single tea-producing company in Malawi has been able to achieve an international food safety certificate thus far. For Satemwa, this is an excellent opportunity that would put them on the tea-lover’s map.  

A certification is not only interesting for Satemwa employees, but also for the Msuwadzi Small Holders Association. It would allow them to process and pack Speciality Tea and their own YAMBA brand in a certified environment. That would open the doors to export to countries further afield.  

Sustainable and organic

Besides internationalisation and certification, Satemwa has now set its sights on organic tea production. Complementing the traditional tea market, which is competitive and operates with small margins, Satemwa wants to carve out a niche with organic tea. Through their satellite in Boechout, started as a one-man business but now an office with three employees, Satemwa can attend trade fairs in the United States, the Netherlands and Germany, among others, and seek expertise and knowledge around organic production.

 

Naturally, a quest for expertise is music to Exchange's ears. We put Satemwa in touch with UGent professor Stefaan De Neve, expert in guiding farmers in their quest for organic production. In addition, Satemwa is now also looking at Mozambique, where one of our BDMs exports bat fertiliser to South Africa with his company GuanoMoz. Just 400 kilometres from Satemwa, a collaboration between these two southern companies would be optimal.

Belgian partners!

Two Flemish companies are convinced to assist Satemwa in its growth ambitions. Stop Spices, a company of herbs and spices from Dendermonde, shares its expertise on certification, digitalisation and packaging technology. Comma merkenmarketeers, a marketing agency from Zedelgem, coaches Satemwa in developing a specific marketing strategy for the European market.

 

The official certification is well within sight. The international market may quietly start looking forward to a delicious cup of Specialty Tea. Planted, picked and processed in Malawi, The Warm Heart of Africa!